Sales & customers
Customer service
Answer customers from a single inbox, whether they write by email, through the portal or on your website chat.
Who it’s forCustomer service, front desk and support teams, and their managers.
What you do with Customer service
- Receive emails, contact form messages, portal requests and website chats in one inbox
- Track every request as a ticket: assignee, priority, internal notes and guaranteed response times
- Chat live with visitors to your website through a chat bubble in your colours
- Publish an FAQ suggested to customers as they type, and share canned responses
- Measure response times and satisfaction, by person and by queue
- Ask Claude to summarize a ticket or draft a reply, sent only with your approval
With the other apps
What Customer service shares with its neighbors, with nothing typed twice.
Not to be confused with
CRM, Customer portal or Customer service?
The CRM tracks your sales until the deal is signed, Customer service answers customer requests, and the Customer portal gives customers one place to find everything.
Wiki & procedures or Customer service FAQ?
The Wiki keeps the team’s know-how internal; the Customer service FAQ answers your customers in public.
Chat, Customer service or Email marketing?
Chat to talk with coworkers, Customer service to answer a customer who writes to you, Email marketing to send a campaign to your customers.
Projects & tasks, Field service or Customer service?
Work spanning several tasks and weeks: Projects & tasks. A visit to the customer’s site: Field service. A request to handle: Customer service.
In the same area
Which plans include it
- Discovery: your free app of choice
- À la carte: added to your other apps
- Essential: as an add-on
- Complete: included, with every other app
Try Customer service for free.
With the Discovery plan, Customer service can be your free app, for up to 3 users. The other apps stay one click away.
