Collaboration
Chat
Talk with your team in channels and direct messages, and bring in a customer or supplier.
Who it’s forThe whole team; managers run channels and their external guests.
What you do with Chat
- Create public or private channels, alongside #general for the whole team
- Send direct messages to up to 8 people, with mentions, reactions and attachments
- Reply in a thread to keep each topic separate
- Share a video call link (Meet, Teams, Zoom…), shown as a “Join” card
- Invite a customer or supplier to a channel with a personal link, no account needed
- Ask Claude to summarize a channel, or to draft a message you review before it is posted
With the other apps
What Chat shares with its neighbors, with nothing typed twice.
- Employees“Send a message” from any profile; new hires join the planned channels
- Projects & tasksOne click opens a private channel for the project team, kept in sync with its members
- Customer serviceWebsite chat conversations land in a channel; you reply from a thread
- StudioAn automation posts to a channel when something happens
Not to be confused with
Chat, Customer service or Email marketing?
Chat to talk with coworkers, Customer service to answer a customer who writes to you, Email marketing to send a campaign to your customers.
Which plans include it
- Discovery: your free app of choice
- À la carte: added to your other apps
- Essential: included
- Complete: included, with every other app
Try Chat for free.
With the Discovery plan, Chat can be your free app, for up to 3 users. The other apps stay one click away.
